Support
Need a hand?
Splitiva is built and supported by one person, so your email reaches the developer directly. Most messages get a reply within two working days.
01 Contact us
Something broken, or an idea for a feature? Email [email protected]. That address reaches the developer, not a ticketing system.
Faster fixes. If you are reporting a problem, include your phone model, your OS version and the app version from Profile › About. It usually turns a week of back and forth into a single reply.
02 Reporting a bug
The most useful bug report says what you did, what you expected, and what happened instead. A screenshot or screen recording beats a paragraph of description.
For Smart Import problems specifically, tell us the bank and roughly what the alert looked like. Please redact account numbers and any one-time passwords — we do not need them, and we would rather you never send them.
03 Common questions
Is my financial data safe?
Your expenses live on your device. If you switch sync on, the vault is end-to-end encrypted before it leaves your phone, so we cannot read it. More detail is on the privacy page.
How does receipt scanning work?
Scanning runs on your device. The image is processed locally to pull out items, amounts and a category, and the photo is not uploaded or used to train anything.
Can I use Splitiva on more than one device?
Yes. Sign in with the same account on iOS or Android and your data syncs through your encrypted vault.
How do I cancel Pro?
Subscriptions are managed by the store you bought them from, so cancel through your Google Play or App Store account. See pricing for what each tier includes.
04 Deleting your account
You can permanently delete your account and its data at any time, either in the app under Profile › Edit Profile › Delete Account, or by emailing us from your registered address. Full instructions are on the account deletion page.